Purchased this and had it professionally installed. Works find to lower TV; will not raise TV back up. Need to climb a ladder every time to reset the device for it to work.
Have contacted Vivo previously and their only solution was to continue climbing a ladder and resetting it.
We previously bought another electric VIVO mount that did not fit our tv. The customer service team at VIVO took great care of us in walking us through the process to be sure we had a mount that fit our tv beautifully. Love the remote control option as we have the tv mounted in our outdoor pavilion.
Great mount works as advertised. Customer service is good to. I was surprised by their effort to resolve my issue. It was handled efficiently and correctly the first time. They shipped out the part immediately as they stated. Love it. Would buy again and again. Best lift for the money.
Electric Flip Down Ceiling Mount for 32” to 70” TVs
Everything as advertised and more! Tech support was awesome too!