FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Product
Are there spare parts available?
Yes, most of our products come with a warranty, and the term varies per item type. Please check the individual listing information to verify warranty status.
Do VIVO products come with a warranty?
Yes, most of our products come with a warranty, and the term varies per item type. Please check the individual listing information to verify warranty status.
Planning for future installation?
We recommend opening your package right away to be sure that there are no missing parts or issues with the order. We have a 30-day reporting period for issues. If it is past the reporting period you may be charged for parts or those parts may not be accessible to you.
How do I measure VESA mounting hole patterns to check for compatibility?
To properly measure the VESA pattern on the backside of you monitor, you will need to find the distance in millimeters of the screw holes horizontally and vertically.
To find your first measurement, you will need to measure the horizontal distance between the centers of the left and right side holes. To find your second measurement, measure the vertical distance between the top and bottom holes.
Orders
What if my order is late or lost?
We ask that you please wait three additional business days beyond the expected delivery date to allow for any carrier delays. After that time, please contact us and we would be happy to assist you further.
Didn't receive your order and the tracking status is shown as delivered:
We ask that you kindly allow two (2) additional business days past the delivered scan as the carrier may have accidentally scanned the delivery too early.
Please be sure to check around for your package; some carriers leave packages in hidden places which can't always be seen. Check to see if a neighbor may have picked up the package or if you live in an apartment, please check the central delivery location or with a manager of the building to see if they signed for the package on your behalf.
Please note, if the carrier does provide an image as proof of delivery and it is your home/business in the photo, we advise contacting your local authorities for assistance in the stolen property. We are not held responsible for packages that are shown as successfully delivered.