1 (309) 278-5303 | help@vivo-us.com | Mon - Fri, 7am to 7pm CST

we're here to help!

Have questions or need help with one of our products? Fill out our form at the bottom and one of our Customer Support members will get back to you as soon as possible. Open Monday-Friday from 7:00am-7:00pm CST, our dedicated support team can offer immediate assistance with rapid response times. 

Our agents are based in the United States.

Phone Support: 309-278-5303

Contact Customer Support

FAQs


Why Should I Choose a VIVO Product?

There are many ergonomic products on the market, and each has its advantages for the customer.

VIVO’s mission is simply this: To offer an affordable solution that doesn’t sacrifice quality or functionality. How is that accomplished? Our work culture is comprised of dedicated individuals who use creativity and teamwork to make processes more efficient so that we can pass that cost savings directly to you. We care about providing quality products, we care about helping you create a more functional workspace, and we care about your experience every time you purchase from us.


Where Do I Purchase VIVO Products?

We partner with a variety of online retailers to make our products easily accessible to millions around the globe. VIVO items are available to purchase at the following marketplaces:

Amazon, Ebay, WalmartNewegg, Wayfair, JetRakutenStanding Desk Nation, My Ergo Desk


Are VIVO Products Easy to Assemble/Install?

We don’t like assembling complex products with poor instructions, and we certainly don’t want that to be your experience. That’s why our team writes instruction guides and assembly manuals with the customer in mind, making each step as smooth and painless as possible.


Are There Spare Parts Available?

It is important to us that you are fully satisfied with your product experience. We provide spare parts to ensure that your item is functioning to its fullest. Please contact our customer support team for spare part requests. 


Do VIVO Products Come with a Warranty?

Yes, most of our products come with a warranty, and the term varies per item type. Please check the individual listing information to verify warranty status.


How Do I Measure VESA Mounting Hole Patterns to Check for Compatibility?

To properly measure the VESA pattern on the backside of you monitor, you will need to find the distance in millimeters of the screw holes horizontally and vertically.

To find your first measurement, you will need to measure the horizontal distance between the centers of the left and right side holes. To find your second measurement, measure the vertical distance between the top and bottom holes.

An example of the VESA pattern may be 100x100mm or 600x400mm.


Does VIVO Care About Customer Suggestions?

We do! We take your suggestions seriously and love to build off of new ideas! Our engineers are dedicated to creating new designs that meet consumer needs. 


Have More Questions?

Email our team at help@vivo-us.com, call us at 1 (309) 278-5303, or chat us online! We are available Monday - Friday, 7am - 7pm CST. We will get back to you ASAP.